Privacy policy
Last updated October 23, 2026
This policy explains what information Upnova Debt Solutions (“Upnova”, “we”, “us”), a trade name of [Legal company name], collects, how we use it, and the choices you have. It applies to upnovausa.com, our phone calls and our text messages.
Information we collect
- What you tell us: your first name, phone number, state, your answers to our questions (such as about how much you owe, how your payments are going and where your income comes from), and anything you tell us on a call.
- Proof of your consent: the exact consent wording you agreed to, the date and time, the web page, your IP address and your browser type. We keep this to show that you asked us to contact you.
- Calls: calls may be recorded for quality, training and compliance. You will be told at the start of a call.
- Device and usage information: pages visited, the ad or link that brought you here, and information collected by cookies and similar technologies, described below.
How we use it
- To call or text you about the debt and financial options you asked about, when you have agreed to that.
- To connect you with a partner company that provides a program you choose.
- To keep records required by law, including consent records and do-not-call requests.
- To improve our website and measure how well our advertising works.
- To prevent fraud and protect our systems.
Who we share it with
- Partner companies [partner names] that provide the program you ask about, so they can explain it to you and enroll you if you choose. They use your information under their own privacy policies.
- Service providers that host our website, run our phone systems and help us operate, under contracts that limit how they may use it.
- Advertising platforms: we use the Meta Pixel and similar tools to see which ads lead to visits and requests. These tools may receive information such as the pages you view and, in a coded (hashed) form, your phone number, so the platform can match it to its users. We do not share your debt amount or your answers with advertising platforms.
- When the law requires it, or to protect our rights or the safety of others.
Text messaging: we do not share your mobile phone number or your consent to receive texts with third parties for their own marketing.
Cookies and advertising
Cookies are small files saved by your browser. We use them to remember settings such as larger text, to understand how the site is used, and to measure our ads. You can block or delete cookies in your browser settings. You can also adjust your ad preferences in your Facebook or Instagram account settings.
Your choices
- Stop calls and texts: reply STOP to any text, tell us on a call, call (800) 000-0000, or use our stop calls and texts page. We add your number to our internal do-not-call list.
- Access, correction and deletion: you may ask what information we hold about you, ask us to correct it, or ask us to delete it, by calling us or emailing [email]@upnovausa.com. We may keep records the law requires us to keep, such as consent and do-not-call records.
- State privacy rights: depending on where you live, you may have additional rights, such as to opt out of targeted advertising. Contact us to use them. We will not treat you differently for using your rights.
How long we keep it
We keep your information for as long as needed for the purposes above. Consent records and do-not-call records are kept for at least five years.
Security
We use reasonable safeguards, such as encrypted connections and limited staff access. No system is perfectly secure.
Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact us
[Legal company name], [Street address, City, State ZIP]
Phone: (800) 000-0000 · Email: [email]@upnovausa.com